When your Mac goes wrong you can't always get out to get help, or wait for someone to come round to get things working again. In such situations remote support services can be a life saver. Doctor Happy Mac can now offer a full remote support service to customers.
Using secure technology and encrypted communication links we can connect to and take control of your Mac allowing easy diagnosis of problems and quick solutions to your technical issues. While connected we can talk you through what we are doing and why, just as if we were there in person.
To use the remote support service you need to purchase support time, available in one hour units from the Doctor Happy Mac on line shop. Once your order has been processed you can call or email to arrange a suitable time for the support to take place, or in an emergency you can buy the support units quickly and easily while on the phone to us. The support session can then start immediately.
Starting a support session is both quick and easy. You will be directed to a website where you simply click on a link to download a small applet (application) that allows your computer to talk to our computer. A couple of clicks and you're away.
